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Refund policy/Subscription cancellation policy

How to cancel automatic subscription renewal?

To cancel automatic subscription renewal you need to cancel auto-renewal at least 24 hours before the end of the current period. You can do it via your Account in the “Subscription” section.

Guaranteed refund within 30 days ​

If during the 30 days after the first payment you decide to cancel Premium membership, you can request refund and receive 100% of the paid fees.
To receive refund click on this link or send me an email (please, indicate the email address of your Premium membership) ​
​ * 30 days money-back guarantee is available only if subscribed via our website cheap-air-flights.com or Google Play.
​ ** 30 days money-back guarantee is not available if subscribed via “Fly with Alex” App in the App Store.
​ *** Subscription automatically renews according to the selected subscription plan. Refund is not possible after renewal. To cancel subscription you need to suspend auto-renewal at least 24 hours before the end of the current period via your Account in the “Subscription” section.

FAQs

Q: Does Premium membership renew automatically? How can I cancel my Premium membership?

A: Your Premium membership renews automatically. Your membership fees are paid according to payment schedule selected by you upon subscription (every 3, 6 or 12 months).
To cancel automatic subscription renewal, go to your Account and cancel auto-renewal in the “Subscription” section.

Q: How can I cancel automatic membership renewal in the App Store?

A: If you have subscribed via the App Store, go to your iTunes account settings and cancel auto-renewal at least 24 hours before the end of the current period.

Q: My Premium membership was automatically renewed. Can I have a refund?

A: Refund is not possible after Premium membership renewal. To cancel subscription you need to cancel auto-renewal at least 24 hours before the end of the current period. You can do it via your Account in the “Subscription” section.

Q: I’ve decided to cancel my subscription after its auto-renewal. What is going to be with my Premium membership?

A: In this regard auto-renewal of your subscription will be cancelled. Premium membership will maintain until the end of the paid period.

Q: My subscription is still valid. Can I receive partial refund?

A: No partial refund is possible after 30 calendar days of trial.

Q: I unsubscribed and received the refund. Now I’ve subscribed again and want to receive the refund again.
Can I do it?

A: No, 30 days money-back guarantee can be used once only. If you have already received the refund once, you cannot ask for another refund when unsubscribed again.

Email contact: alexclub@flywithalex.club

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